# AI receptionist for HVAC companies > AI receptionist and answering service for HVAC companies. Explain heating, cooling, and maintenance-plan services and route callers to the right team. Trades & repairs · AI answering service A helpful first answer, through every season. When the weather changes, your service desk gets busy. Rinzo helps callers understand your heating and cooling services, maintenance policies, and office hours, then connects them with the team that can arrange the next step. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Start your free month →](https://signup.rinzo.ai/) [Call our AI receptionist: +1 604 455 3737](tel:+16044553737) Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month. A call in your business Illustrative conversation · responses depend on your setup **Caller** “Do you service heat pumps, or just furnaces?” **Rinzo AI Receptionist** “I can help with that from our service information. Are you asking about a repair or a new installation?” Next step **Service desk or installation team** Why the first answer matters ## Service calls and sales inquiries share one phone. A homeowner asking about a furnace repair needs a different destination from someone planning a new heat pump. Give both a clear starting point while your technicians stay focused on their appointments. Your own service information shapes the answers. Use your own business facts, instructions, and documents to shape the conversation. When a caller asks for a person, Rinzo puts them through to a destination you configure. If that person can’t take the call, it takes a message for them. [How the AI Receptionist works →](https://rinzo.ai/ai-receptionist.md) The calls you know well ## What callers can get help with. ### Heating and cooling service Answer questions about the types of equipment and service areas your company covers. Requests about a particular fault go to your service desk for assessment and scheduling. ### Replacement and installation Explain how an installation consultation works and connect prospective customers to your sales or estimating team. Staff confirm equipment suitability, site requirements, and the final quote. ### Maintenance-plan questions Provide the coverage, exclusions, and booking instructions from your published maintenance policy. Account-specific membership questions can go to the person who manages those plans. A call, start to finish ## August, 2:15. The technician is on a roof. A customer with a dead air conditioner calls during a heat wave. The receptionist explains your service call fee, checks the service area and takes a callback request for dispatch to confirm. Illustrative call with a fictional business and caller. The receptionist speaks as your business; it mentions being an AI only if asked. Illustrative call Fictional business · fictional caller **Caller** Our AC stopped blowing cold air this morning. Can someone come today? **Receptionist** I am sorry to hear that in this heat. We do same-day service calls when the schedule allows; dispatch confirms the time. Which area are you in? **Caller** Burnaby, near the hospital. What does a service call cost? **Receptionist** Burnaby is in our area. There is a flat fee for the diagnostic visit, and any repair is quoted before work starts. Can I take your name, your number and the system type so dispatch can call you back with a time? **Caller** Sam Okafor, 604 555 0177. It is a heat pump, about ten years old. **Receptionist** Thanks, Sam. A ten-year-old heat pump not cooling, in Burnaby, same-day service requested, callback to 604 555 0177. Dispatch will call you back as soon as they have a slot. What your team getsA message to the dispatch voicemail box with a written summary: Sam Okafor, 604 555 0177, heat pump not cooling, Burnaby, same-day service requested. Dispatch calls back with a time. Set it up for your business ## From signup to the first real call. An afternoon’s work for most HVAC companies. Or send us your website address after you sign up and we build it for you within one business day. ### Sign up and choose your number Pick a local number or forward missed calls from your existing number. The first month is free on the monthly plan. ### Give it the facts dispatch repeats all day Service area, the diagnostic fee, maintenance plans and their prices, what counts as an emergency, brands you service, hours and after-hours rules. ### Route calls to dispatch and the on-call tech Dispatch during the day; the on-call mobile for emergencies you define; voicemail for everything else. Decide what the receptionist may promise about timing: usually nothing beyond a callback. ### Test the busy season Call during a fake rush: ask for same-day service, ask about a maintenance plan price, ask for dispatch while that line is busy. Check that each message has the system type and the callback number. ### Switch it on for the hours you choose All day, overflow only, or after hours. Change it in SmartPBX when the season changes. Your information. Your way of working. ## Give it the details your callers need. Keep maintenance details separate from installation information so answers retain the right conditions. Configure service and sales destinations, then choose what happens outside office hours. Make a test call for each kind of inquiry and check where unanswered calls go. Start from the plumbing-heating template: rinzo receptionists template plumbing-heating drafts the greeting, instructions, common questions and destinations for a heating and cooling company, with blanks for your own prices, hours and policies that you fill in and check before publishing. Upload PDF, Word, text, or Markdown documents, review their extracted text, and publish your updates when ready. ### Start with these details - Equipment types and brands you service - Maintenance-plan terms and exclusions - Installation consultation process - Seasonal office hours and service routes Keep a route to a person or voicemail for questions that need more help. Beyond the first conversation ## The rest of your phone system is here, too. ### Hours that match your season Set office hours and holiday routing around the way your team actually works. [See how it works →](https://rinzo.ai/docs/call-routing.md) ### Phones for the office and field Use desk phones, the browser Softphone, and mobile forwarding in the same system. [See how it works →](https://rinzo.ai/docs/phones.md) Part of your business phone system ## AI answering. A team behind it. Rinzo brings the receptionist, extensions, ring groups, business hours, mobile forwarding, and voicemail together in one account. When nobody can take a call, the receptionist takes a message, and it arrives in your voicemail with a text summary. [Explore the phone system →](https://rinzo.ai/platform.md) ### Included in your plan The AI receptionist is part of your plan, with no monthly fee: you pay $0.10 a minute while it is talking with a caller, in 6-second increments, from your prepaid credit. Your free month includes 30 AI minutes. The call it answers is an inbound call like any other: it uses your included minutes, then costs $0.02 a minute. You choose where it answers in your call routing. The whole phone system, a business number, and 100 minutes a month. No per-user fees. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Plans and pricing →](https://rinzo.ai/pricing.md) [Calling rates →](https://rinzo.ai/rates.md) Before you get started ## Questions from HVAC companies. Rinzo is in early access. [See current availability](https://rinzo.ai/availability.md) and [how information is handled](https://rinzo.ai/privacy.md). ### Can it tell a caller what is wrong with their furnace? Use the receptionist for your service information and routing. Equipment diagnosis and safety advice belong with a qualified person, so configure a service-team handoff for those questions. ### Can it book a maintenance visit? With a Google Calendar connected, it offers free times and books the visit, and says so only once the calendar has confirmed it. It does not read dispatch software or a live technician schedule; without a connected calendar it takes the request for dispatch to confirm. ### Can we change the answers between heating and cooling season? Yes. Update the business information with your seasonal services and hours, then publish the new version. Review your call routes at the same time. ## Explore related industries [Plumbers →](https://rinzo.ai/industries/plumbers.md) [Electricians →](https://rinzo.ai/industries/electricians.md) [General contractors →](https://rinzo.ai/industries/general-contractors.md) [All industries →](https://rinzo.ai/industries.md) ### More in Trades & repairs [Roofing companies](https://rinzo.ai/industries/roofers.md) [Painters](https://rinzo.ai/industries/painters.md) [Flooring installers](https://rinzo.ai/industries/flooring-installers.md) [Garage door services](https://rinzo.ai/industries/garage-door-services.md) [Locksmiths](https://rinzo.ai/industries/locksmiths.md) [Appliance repair](https://rinzo.ai/industries/appliance-repair.md) Your business. Your first month free. ## Your next inquiry deserves a good answer. A phone system for your team, an AI receptionist, a business number and 100 minutes. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Start your free month](https://signup.rinzo.ai/) Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month. --- The Markdown version of https://rinzo.ai/industries/hvac/. An index of every page: https://rinzo.ai/llms.txt. 911 and emergency calling are not supported during early access.