# AI receptionist for IT support providers > An AI receptionist and answering service for IT support providers and MSPs that explains your services and routes clients to your help desk or on-call tech. Professional services · AI answering service Get callers to the right desk. Prospective clients ask what you support. Existing clients need the help desk. Rinzo answers from your company’s information and connects each caller to sales, the help desk, or your on-call technician. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Start your free month →](https://signup.rinzo.ai/) [Call our AI receptionist: +1 604 455 3737](tel:+16044553737) Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month. A call in your business Illustrative conversation · responses depend on your setup **Caller** “Our office email is down. Who do I talk to?” **Rinzo AI Receptionist** “I will connect you with our help desk now.” Next step **Help desk** Why the first answer matters ## Sales calls and support calls share one number. Your technicians should be resolving issues, not explaining your service plans. Give new inquiries a clear overview and send support callers straight to the people who can help. Use your own business facts, instructions, and documents to shape the conversation. When a caller asks for a person, Rinzo puts them through to a destination you configure. If that person can’t take the call, it takes a message for them. [How the AI Receptionist works →](https://rinzo.ai/ai-receptionist.md) The calls you know well ## What callers can get help with. ### Services and plans Explain the managed services, support plans, and technologies you describe publicly. Connect prospective clients to the person who handles new accounts. ### Reaching support Route existing clients to your help desk during business hours and your on-call destination after hours. Technicians handle diagnosis and fixes. ### Office and account questions Send billing and contract questions to the office. Staff check the client’s agreement and account details. Your information. Your way of working. ## Give it the details your callers need. Configure separate sales, help-desk, and on-call destinations before turning on answering. Describe your support hours and after-hours process clearly. Test an urgent support request outside business hours and check the no-answer route. Upload PDF, Word, text, or Markdown documents, review their extracted text, and publish your updates when ready. ### Start with these details - Services, plans, and supported technologies - Support hours and after-hours process - New-client process - Help desk, on-call, and office destinations Keep a route to a person or voicemail for questions that need more help. Beyond the first conversation ## The rest of your phone system is here, too. ### Office hours and on-call routing Send after-hours support calls to the technician on call. [See how it works →](https://rinzo.ai/docs/call-routing.md) ### Extensions for every technician Give each technician and the help desk their own extension on one plan. [See how it works →](https://rinzo.ai/docs/extensions.md) Part of your business phone system ## AI answering. A team behind it. Rinzo brings the receptionist, extensions, ring groups, business hours, mobile forwarding, and voicemail together in one account. When nobody can take a call, the receptionist takes a message, and it arrives in your voicemail with a text summary. [Explore the phone system →](https://rinzo.ai/platform.md) ### Included in your plan The AI receptionist is part of your plan, with no monthly fee: you pay $0.10 a minute while it is talking with a caller, in 6-second increments, from your prepaid credit. Your free month includes 30 AI minutes. The call it answers is an inbound call like any other: it uses your included minutes, then costs $0.02 a minute. You choose where it answers in your call routing. The whole phone system, a business number, and 100 minutes a month. No per-user fees. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Plans and pricing →](https://rinzo.ai/pricing.md) [Calling rates →](https://rinzo.ai/rates.md) Before you get started ## Questions from IT support providers. Rinzo is in early access. [See current availability](https://rinzo.ai/availability.md) and [how information is handled](https://rinzo.ai/privacy.md). ### Can it troubleshoot a client’s problem? No. The receptionist routes support calls to your technicians. Diagnosis and fixes stay with your team. ### Does it open a support ticket? It does not connect to a ticketing system or check outage status. It transfers to your help desk or a mailbox you configure for follow-up. ### Can after-hours calls reach the on-call technician? Yes, configure that destination in your after-hours routing. Your team decides how and when to respond. ## Explore related industries [Accountants & bookkeepers →](https://rinzo.ai/industries/accountants.md) [Financial advisors →](https://rinzo.ai/industries/financial-advisors.md) [Law firms →](https://rinzo.ai/industries/law-firms.md) [All industries →](https://rinzo.ai/industries.md) ### More in Professional services [Insurance agencies](https://rinzo.ai/industries/insurance-agencies.md) [Real estate agents](https://rinzo.ai/industries/real-estate.md) [Property management](https://rinzo.ai/industries/property-management.md) Your business. Your first month free. ## Your next inquiry deserves a good answer. A phone system for your team, an AI receptionist, a business number and 100 minutes. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Start your free month](https://signup.rinzo.ai/) Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month. --- The Markdown version of https://rinzo.ai/industries/it-support/. An index of every page: https://rinzo.ai/llms.txt. 911 and emergency calling are not supported during early access.