# AI receptionist for optometrists > An AI receptionist and answering service for optometry practices that answers office and eyewear questions and routes patients to staff with Rinzo. Health & wellness practices · AI answering service Let the front desk focus on the patient at the counter. Callers ask about eye exams, eyewear pickup, contact lens orders, and opening hours. Rinzo answers from your practice’s public information and connects patient-specific questions to your staff. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Start your free month →](https://signup.rinzo.ai/) [Call our AI receptionist: +1 604 455 3737](tel:+16044553737) Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month. A call in your business Illustrative conversation · responses depend on your setup **Caller** “Do you do eye exams for children, and how do I set one up?” **Rinzo AI Receptionist** “I can share the practice’s information about children’s eye exams and connect you with reception to arrange an appointment.” Next step **Practice reception** Why the first answer matters ## The optical counter and the phone compete for attention. Your team may be fitting frames, checking someone in, or helping a patient choose lenses. General questions about exam types, hours, and how pickups work can have a consistent answer while staff handle the conversations that need a person. Use your own business facts, instructions, and documents to shape the conversation. When a caller asks for a person, Rinzo puts them through to a destination you configure. If that person can’t take the call, it takes a message for them. [How the AI Receptionist works →](https://rinzo.ai/ai-receptionist.md) The calls you know well ## What callers can get help with. ### Eye exam questions Explain the exam types you list publicly and your general appointment-request process. Booking and whether a particular exam is appropriate go to reception. ### Eyewear and contact lenses Describe your frame selection, pickup process, and how contact lens orders work, using your approved wording. Order status needs staff who can check the record. ### Reaching the practice team Route appointment requests, order questions, and calls for an optometrist to configured destinations. Staff verify details in your existing systems. Your information. Your way of working. ## Give it the details your callers need. Begin with public practice information, separate destinations for reception and the optical counter, and a voicemail fallback. Review your privacy requirements and Rinzo’s terms before using AI on patient calls. Keep prescriptions and patient records out of the knowledge base. Upload PDF, Word, text, or Markdown documents, review their extracted text, and publish your updates when ready. ### Start with these details - Public exam and service descriptions - Eyewear pickup and contact lens process - Hours, location, and parking - Reception and optical-counter destinations Keep a route to a person or voicemail for questions that need more help. Beyond the first conversation ## The rest of your phone system is here, too. ### Reception and optical routes Send exam calls and eyewear calls to the staff who handle each. [See how it works →](https://rinzo.ai/docs/call-routing.md) ### Extensions for the team Give reception, the optical counter, and the office their own extensions. [See how it works →](https://rinzo.ai/docs/extensions.md) Part of your business phone system ## AI answering. A team behind it. Rinzo brings the receptionist, extensions, ring groups, business hours, mobile forwarding, and voicemail together in one account. When nobody can take a call, the receptionist takes a message, and it arrives in your voicemail with a text summary. [Explore the phone system →](https://rinzo.ai/platform.md) ### Included in your plan The AI receptionist is part of your plan, with no monthly fee: you pay $0.10 a minute while it is talking with a caller, in 6-second increments, from your prepaid credit. Your free month includes 30 AI minutes. The call it answers is an inbound call like any other: it uses your included minutes, then costs $0.02 a minute. You choose where it answers in your call routing. The whole phone system, a business number, and 100 minutes a month. No per-user fees. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Plans and pricing →](https://rinzo.ai/pricing.md) [Calling rates →](https://rinzo.ai/rates.md) Before you get started ## Questions from optometrists. Rinzo is in early access. [See current availability](https://rinzo.ai/availability.md) and [how information is handled](https://rinzo.ai/privacy.md). ### Can it tell a patient whether their glasses are ready? It does not read your order or practice-management system. Route order-status questions to the optical team, who can check and confirm. ### Can it answer questions about eye symptoms? No. Symptoms and urgent eye concerns need a qualified person or the appropriate emergency service. Configure a clear staff handoff for those calls. ### Can it explain vision insurance or plan coverage? Coverage depends on the patient’s plan. The receptionist can share general published information, such as plans you accept, and transfer coverage questions to staff. ## Explore related industries [Dental practices →](https://rinzo.ai/industries/dental-practices.md) [Medical & wellness practices →](https://rinzo.ai/industries/medical-practices.md) [Chiropractors →](https://rinzo.ai/industries/chiropractors.md) [All industries →](https://rinzo.ai/industries.md) ### More in Health & wellness practices [Veterinary clinics](https://rinzo.ai/industries/veterinary-clinics.md) [Physical therapy clinics](https://rinzo.ai/industries/physical-therapists.md) [Massage therapists](https://rinzo.ai/industries/massage-therapists.md) Your business. Your first month free. ## Your next inquiry deserves a good answer. A phone system for your team, an AI receptionist, a business number and 100 minutes. [$39 USD/month](https://rinzo.ai/pricing.md) (First month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).) [Start your free month](https://signup.rinzo.ai/) Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month. --- The Markdown version of https://rinzo.ai/industries/optometrists/. An index of every page: https://rinzo.ai/llms.txt. 911 and emergency calling are not supported during early access.