Terms of service

1. The service

Topaz is a hosted business phone system in early access. It lets you manage users, phones, numbers, call routing and voicemail in our Control panel and place and receive calls over the internet. Early access means features, rates and availability may change and the service may be interrupted. There is no service-level guarantee.

2. Emergency calling — 911 is not supported

Topaz cannot be used to call 911 or other emergency services. Calls to emergency numbers will not connect. You must keep another way to reach emergency services (for example a mobile phone or landline) and tell everyone who uses your Topaz phones. You accept full responsibility for this limitation.

3. Your account

You must be at least 18 and use Topaz for a business. You are responsible for your account, for the people you give access to, and for keeping passwords and SIP device credentials secret. Tell us promptly (support@mail.topaz.tel) if you suspect unauthorised use. Charges caused by use of your credentials are yours.

4. Prepaid credit and charges

• Topaz is prepaid. You buy credit by card through Stripe; we do not store card details (Stripe does).
• Saved card and automatic top-ups. When you sign up, your card is saved with Stripe and you authorize us to charge it, without you being present, for: credit you add from the Control panel; automatic top-ups (by default, when your credit falls below $5 we add $25, at most once a day); plans you buy in the Control panel (channels and prepaid terms); and top-ups needed to pay a phone number's or channel's monthly fee when your credit can't cover it. You can change or turn off automatic top-ups in the Control panel, and remove your card by contacting us. Credit you add is limited to $250 per charge and $500 per day; plans and monthly fees to $5,000 per charge and $10,000 per day.
• Calls to and from outside numbers are charged per minute from your credit at the rates on our pricing page (currently billed in 60-second increments with a 60-second minimum). Calls between your own extensions are free.
• There are no monthly platform, user or device fees during early access. Phone numbers and two-way channels cost the prices on our pricing page, either month to month (charged from your credit when added and every 30 days after) or for a prepaid term of 12 or 36 months (charged upfront to your saved card); eligible new accounts get their first number's first month free. You see the price before you buy. We will give at least 30 days' email notice before introducing a fee or raising a rate, and the price of a prepaid term you have bought does not change during that term.
• When your credit runs out, calls to and from outside numbers stop until you add credit. Credit does not expire while your account is open. Credit is not cash and cannot be transferred.
• Prices are in USD. We do not currently add taxes at checkout; we will tell you before that changes.

5. Phone numbers

You choose your first number when you sign up; during early access, further numbers are added on request (support@mail.topaz.tel). Numbers remain assigned to you while their monthly fee is paid (or their prepaid term runs) and your account is in good standing. If your credit can't cover a number's fee, we keep the number for 7 days and then release it; a released number may not be recoverable. Outbound calls display one of your Topaz numbers as caller ID. Porting numbers in or out is handled on request. If your account is closed, or unused with no credit for 90 days, we may reclaim its numbers.

5a. Channels and prepaid terms

• A two-way channel carries one call at a time, inbound or outbound, with unlimited calls to regular US and Canada numbers (the 48 contiguous states, Washington DC and Canada except Yukon, the Northwest Territories and Nunavut). Calls beyond your channels, and calls to other destinations, are charged per minute from your credit.
• A prepaid term covers the number or channels it was bought for until its end date. When it ends they continue month to month at the monthly price, unless you release the number or stop the channels in the Control panel.
• If a monthly channel fee can't be paid, those channels stop working at once (calls are then charged per minute) and end after 7 days.
• Fair use. Channels are for your own business's calls. They may not be used for autodialing, call centres or telemarketing, reselling minutes, keeping lines connected around the clock (for example intercoms or monitoring), or generating artificial traffic. If an account's use is far outside normal business calling, we may contact you, charge further calls per minute, reduce its channels, or suspend it under section 6, refunding unused prepaid time as described in the Refund policy.

6. Acceptable use

You may not use Topaz to: make unsolicited or automated marketing calls (robocalls) or calls that violate telemarketing, consent or do-not-call laws; spoof caller ID; harass, threaten or defraud anyone; generate artificial traffic; resell the service without our agreement; or break any law. We may suspend or close accounts that do, without refund of credit used in violation.

7. Suspension and closing

You can close your account at any time by contacting us. We may suspend or close an account for non-payment, a chargeback, suspected fraud or abuse, or a breach of these terms. Refunds of unused credit follow our Refund policy.

8. Third parties

Calls are carried by third-party carriers, payments are processed by Stripe and email is sent through a third-party provider. Their outages or decisions can affect the service.

9. Disclaimers and liability

The service is provided "as is" during early access. To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost business, and our total liability is limited to the amount you paid us in the 3 months before the claim. Nothing limits liability that cannot be limited by law.

10. Changes and law

We may update these terms; material changes are emailed to account administrators at least 30 days before they take effect. These terms are governed by the laws of the place where the operator of Topaz is established.

Contact: support@mail.topaz.tel.