Before you start
You need an email address and a payment card. For phones, use a standard SIP desk phone or a free softphone app on a computer or mobile.
1. Sign up
Sign up at signup.topaz.tel → Enter your company name, your name and your email, optionally an area code to pick your phone number, choose your starting credit ($10, $25, $50 or $100) and pay on Stripe’s hosted checkout. Your card details go to Stripe and never touch Topaz. Your account is created straight away and the credit is added to your balance.
2. Set your password
We email you from no-reply@mail.topaz.tel with a link to set your password. The link is valid for 72 hours and signs you in to the Control panel. The same email shows your sign-in details: you sign in with your username (usually your email address), your password and your company name, exactly as the email shows them. If the email doesn’t arrive, check your spam folder. Forgot your password? Choose “Forgot password” on the sign-in page and enter your username and company name.
3. Add your team
In the Control panel, open SmartPBX and add a user with an extension number for each person who needs a phone. Give the Admin role only to people who should manage the account: Admins manage the whole account in the Control panel: users, phones, numbers, call routing and billing. Other users sign in to call from the Topaz Softphone and can change only their own profile and password. See Users & extensions.
4. Connect a phone
Everyone can call from their browser straight away with the Topaz Softphone in the Control panel. For a desk phone or a softphone app, add a device to the user to get its SIP username and password, then enter them with your account realm. See Phones & devices.
5. Route your number
If you picked a number at signup, it’s already on your account and rings you (extension 100). To answer it with a ring group or an auto-attendant instead, add it under Main number in SmartPBX. Outbound calls show your Topaz number as caller ID, so you need one to call out. No number yet, or need another? During early access, more numbers are added on request: email support@mail.topaz.tel with the area code you’d like. (Each phone number costs $10 a month, taken from your credit every 30 days, or prepay it in the Control panel: $6 a month for 12 months ($72 upfront) or $4 a month for 36 months ($144 upfront).) See Phone numbers and Call routing.
6. Make test calls
Call one extension from another, call a mobile phone, then call your new number from outside. Never test by dialling 911: emergency calling is not supported.