Add a user
In SmartPBX, open Users and add each person with their name, email and an extension number, such as 101, 102 and so on.
Admins and users
Each user’s Role decides what they can do. Admins manage the whole account in the Control panel: users, phones, numbers, call routing and billing. Other users sign in to call from the Topaz Softphone and can change only their own profile and password. Give the Admin role only to people who should manage the account. Anyone who forgets their password uses “Forgot password” on the sign-in page.
Give them a phone
Every user has the Topaz Softphone in their browser. Add more devices if they need them: a desk phone, a softphone app on their computer or an app on their mobile. See Phones & devices.
Voicemail and direct numbers
Each user can have a voicemail box for calls they don’t answer. With more than one number on the account, you can give a user their own number so outside callers reach them directly.
What it costs
No platform, per-user or per-device fees. You pay for calls and phone numbers from prepaid credit (numbers are $10 a month each, or from $4 a month prepaid), and can add channels for unlimited US & Canada calling. Calls between extensions in your account are free.
Test it
Call the new extension from another phone, let one call go unanswered to check voicemail, and make an outside call from the new phone.