PRICING
Simple, prepaid pricing
Prepaid credit from $10. No platform, per-user or per-device fees; phone numbers from $4 a month and unlimited US & Canada calling from $12 a month per channel. Calls to the US & Canada are $0.02/min, inbound calls $0.01/min.
Calls to the US & Canada
$0.02/min
Inbound $0.01/min. Billed in 60-second increments.
Unlimited calling
$12/month
Per two-way channel on a 36-month prepay ($432 upfront). $30/month month to month.
Phone numbers
$4/month
On a 36-month prepay ($144 upfront). $10/month month to month.
Users, phones & platform
$0
No per-user, per-device or platform fees.
Fees
No platform, per-user or per-device fees. You pay for calls and phone numbers from prepaid credit (numbers are $10 a month each, or from $4 a month prepaid), and can add channels for unlimited US & Canada calling.
Automatic top-up
When you sign up we save your card for automatic top-ups: when your credit falls below $5, we add $25. Change or turn this off in the Control panel under My Account › Billing.
Calling rates
| Call type | Per minute |
|---|---|
| Outbound calls to the US & Canada | $0.02 |
| Inbound calls to your Topaz numbers | $0.01 |
| Outbound calls to US & Canada toll-free numbers800, 888, 877, 866, 855, 844 and 833 | Free |
| Calls between extensions in your account | Free |
Calls are billed per minute in 60-second increments, with a 60-second minimum. You can call the 48 contiguous US states, Washington DC and Canada (except Yukon, the Northwest Territories and Nunavut), plus US & Canada toll-free numbers. Alaska, Hawaii, US territories, the Caribbean, premium-rate (900) numbers and international destinations are not available yet.
Prepaid credit
Choose your starting credit when you sign up: $10, $25, $50 or $100 (USD). Add more any time in the Control panel under My Account › Billing. We email you when your balance drops below $5. If your credit runs out, paid calls stop until you add more; calls between your own extensions keep working.
Phone numbers and channels
| Item | Month to month | 12-month prepay | 36-month prepay |
|---|---|---|---|
| Phone numberLocal or toll-free, US & Canada | $10/monthEvery 30 days | $6/month$72 upfront | $4/month$144 upfront |
| Two-way channelUnlimited US & Canada calling, one call at a time | $30/monthEvery 30 days | $18/month$216 upfront | $12/month$432 upfront |
Each phone number costs $10 a month, taken from your credit every 30 days, or prepay it in the Control panel: $6 a month for 12 months ($72 upfront) or $4 a month for 36 months ($144 upfront). Eligible new accounts (card saved at signup) get their first number’s first month free. If your credit can’t cover a number’s monthly fee, we keep it for 7 days, then release it. Pick your first number by area code when you sign up. During early access, more numbers are added on request: email support@mail.topaz.tel with the area code you’d like.
Unlimited calling with channels
A two-way channel is one call at a time, inbound or outbound, with unlimited calling to regular US & Canada numbers: $30 a month, $18 a month for 12 months ($216 upfront) or $12 a month for 36 months ($432 upfront). Calls beyond your channels are charged per minute from your credit, so none are blocked. Add channels in the Control panel under My Account › Billing. Fair use applies: channels are for your own business’s calls, not autodialers, call centres or reselling minutes.
Prepaid terms
Prepaid terms are charged upfront to your saved card. When a term ends, the number or channels continue month to month at the monthly price, unless you release the number or stop the channels. Leaving early is not refunded automatically; a refund we agree to is what you paid minus the months used at the monthly price.
Refunds
Unused credit can be refunded on request. Refunds and chargebacks are deducted from your balance.