Hospitality · AI answering service
AI receptionist for hotels and guest accommodation.
A welcoming first answer before a guest reaches the desk.
Travelers call about arrival times, parking, accessibility, and the services at your property. Rinzo answers from your guest information and connects reservation or stay-specific questions to your reception team.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.
- Caller
- “What time is check-in, and where can I park?”
- Rinzo AI Receptionist
- “I can explain the property’s check-in and parking information. Reception can help if you need a different arrival arrangement.”
Why the first answer matters
The guest checking in should not compete with every ring.
Front-desk staff balance arrivals, departures, and people already staying with you. Make general property information available by phone so callers can plan their visit while your team handles the conversations that need personal attention.
Use your own business facts, instructions, and documents to shape the conversation. When a caller asks for a person, Rinzo puts them through to a destination you configure. If that person can’t take the call, it takes a message for them.
How the AI Receptionist works →The calls you know well
What callers can get help with.
Planning an arrival
Explain your published check-in and check-out times, directions, parking, and accessibility information. Requests for exceptions or a particular arrival arrangement go to reception.
Learning about the property
Describe amenities, breakfast arrangements, pet policies, and other details you supply. Keep conditions attached to each service so callers understand what applies to their plans.
Reservations and guest requests
Connect callers to reception or another configured department. Staff confirm room availability, booking changes, rates, and requests associated with a stay.
Your information. Your way of working.
Give it the details your callers need.
Use a current guest-information document as your starting point. Give reception a clear destination and choose where calls go when the desk is unattended. Keep room availability, door codes, and individual reservation information in your existing systems.
Upload PDF, Word, text, or Markdown documents, review their extracted text, and publish your updates when ready.
Beyond the first conversation
The rest of your phone system is here, too.
Phones across the property
Connect office and reception staff through extensions on one business phone system.
See how it works →Routes around reception hours
Set the destinations your guests should reach during staffed and unstaffed periods.
See how it works →Part of your business phone system
AI answering.
A team behind it.
Rinzo brings the receptionist, extensions, ring groups, business hours, mobile forwarding, and voicemail together in one account. When nobody can take a call, the receptionist takes a message, and it arrives in your voicemail with a text summary.
Explore the phone system →Included in your plan
The AI receptionist is part of your plan, with no monthly fee: you pay $0.10 a minute while it is talking with a caller, in 6-second increments, from your prepaid credit. Your free month includes 30 AI minutes. The call it answers is an inbound call like any other: it uses your included minutes, then costs $0.02 a minute. You choose where it answers in your call routing.
The whole phone system, a business number, and 100 minutes a month. No per-user fees.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Before you get started
Questions from hotels and guest accommodation.
Rinzo is in early access. See current availability and how information is handled.
Can Rinzo confirm room availability or change a booking?
It does not connect to a property-management or reservation system. It routes those questions to staff who can check live availability and make changes.
Can it explain our parking, pet, and arrival policies?
Yes. Provide those policies as business information, including their conditions. Publish updates when arrangements change and test the questions guests ask most.
Can it answer questions in the middle of the night?
Yes, if you place AI answering in your overnight route. Choose where callers go when they need a person, such as the night desk or a reception mailbox.
Your business. Your first month free.
Your next inquiry deserves a good answer.
A phone system for your team, an AI receptionist, a business number and 100 minutes.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Start your free monthMonthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.