Health & wellness practices · AI answering service
AI receptionist for physical therapists.
More time on the treatment floor, fewer interrupted sessions.
People calling a physiotherapy or physical therapy clinic often ask about referrals, first visits, and how to find you. Rinzo answers from the information you publish and connects patient-specific questions to your reception team.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.
- Caller
- “Do I need a doctor’s referral before I come in?”
- Rinzo AI Receptionist
- “I can explain the clinic’s general referral information and connect you with reception if you have questions about your situation.”
Why the first answer matters
Therapists and reception staff are often with patients.
Between assessments, exercise sessions, and check-ins, the phone can be hard to reach. Give callers reliable answers about your clinic and its process, and send the conversations that need a person to the right staff member.
Use your own business facts, instructions, and documents to shape the conversation. When a caller asks for a person, Rinzo puts them through to a destination you configure. If that person can’t take the call, it takes a message for them.
How the AI Receptionist works →The calls you know well
What callers can get help with.
Referrals and first visits
Explain your published policy on referrals, what a first assessment involves, and what to wear or bring. Reception confirms anything that depends on the caller’s situation.
Services and locations
Describe the service categories listed on your website, such as sports rehabilitation or post-surgical programs, and which locations offer them. Suitability for a particular person stays with your clinicians.
Appointments and existing patients
Connect booking requests, schedule changes, and questions about an ongoing plan of care to reception or a configured clinician destination.
Your information. Your way of working.
Give it the details your callers need.
Use published service and referral information and give reception a clear destination. Review the clinic’s privacy requirements against Rinzo’s terms before using AI on patient calls. Do not upload patient records or exercise programs; the receptionist does not access your clinical or scheduling systems.
Upload PDF, Word, text, or Markdown documents, review their extracted text, and publish your updates when ready.
Beyond the first conversation
The rest of your phone system is here, too.
Routes for each location
Send callers to the reception team for the clinic they want to visit.
See how it works →Phones for the whole clinic
Use desk phones at reception and the browser Softphone elsewhere in the clinic.
See how it works →Part of your business phone system
AI answering.
A team behind it.
Rinzo brings the receptionist, extensions, ring groups, business hours, mobile forwarding, and voicemail together in one account. When nobody can take a call, the receptionist takes a message, and it arrives in your voicemail with a text summary.
Explore the phone system →Included in your plan
The AI receptionist is part of your plan, with no monthly fee: you pay $0.10 a minute while it is talking with a caller, in 6-second increments, from your prepaid credit. Your free month includes 30 AI minutes. The call it answers is an inbound call like any other: it uses your included minutes, then costs $0.02 a minute. You choose where it answers in your call routing.
The whole phone system, a business number, and 100 minutes a month. No per-user fees.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Before you get started
Questions from physical therapists.
Rinzo is in early access. See current availability and how information is handled.
Can it advise a caller about an injury?
No. Injury questions, symptoms, and exercise advice require a clinician. The receptionist should offer a handoff to your team.
Can it tell callers which locations offer a service?
Yes, from the information you supply. Keep each location’s services and hours current, and publish updates when they change.
Can it check whether a caller’s insurance or claim covers treatment?
No. Coverage and claim questions depend on the caller’s plan and records. Route them to staff, who can explain what the clinic can confirm.
Your business. Your first month free.
Your next inquiry deserves a good answer.
A phone system for your team, an AI receptionist, a business number and 100 minutes.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Start your free monthMonthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.