Health & wellness practices · AI answering service
AI receptionist for optometrists.
Let the front desk focus on the patient at the counter.
Callers ask about eye exams, eyewear pickup, contact lens orders, and opening hours. Rinzo answers from your practice’s public information and connects patient-specific questions to your staff.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.
- Caller
- “Do you do eye exams for children, and how do I set one up?”
- Rinzo AI Receptionist
- “I can share the practice’s information about children’s eye exams and connect you with reception to arrange an appointment.”
Why the first answer matters
The optical counter and the phone compete for attention.
Your team may be fitting frames, checking someone in, or helping a patient choose lenses. General questions about exam types, hours, and how pickups work can have a consistent answer while staff handle the conversations that need a person.
Use your own business facts, instructions, and documents to shape the conversation. When a caller asks for a person, Rinzo puts them through to a destination you configure. If that person can’t take the call, it takes a message for them.
How the AI Receptionist works →The calls you know well
What callers can get help with.
Eye exam questions
Explain the exam types you list publicly and your general appointment-request process. Booking and whether a particular exam is appropriate go to reception.
Eyewear and contact lenses
Describe your frame selection, pickup process, and how contact lens orders work, using your approved wording. Order status needs staff who can check the record.
Reaching the practice team
Route appointment requests, order questions, and calls for an optometrist to configured destinations. Staff verify details in your existing systems.
Your information. Your way of working.
Give it the details your callers need.
Begin with public practice information, separate destinations for reception and the optical counter, and a voicemail fallback. Review your privacy requirements and Rinzo’s terms before using AI on patient calls. Keep prescriptions and patient records out of the knowledge base.
Upload PDF, Word, text, or Markdown documents, review their extracted text, and publish your updates when ready.
Beyond the first conversation
The rest of your phone system is here, too.
Reception and optical routes
Send exam calls and eyewear calls to the staff who handle each.
See how it works →Extensions for the team
Give reception, the optical counter, and the office their own extensions.
See how it works →Part of your business phone system
AI answering.
A team behind it.
Rinzo brings the receptionist, extensions, ring groups, business hours, mobile forwarding, and voicemail together in one account. When nobody can take a call, the receptionist takes a message, and it arrives in your voicemail with a text summary.
Explore the phone system →Included in your plan
The AI receptionist is part of your plan, with no monthly fee: you pay $0.10 a minute while it is talking with a caller, in 6-second increments, from your prepaid credit. Your free month includes 30 AI minutes. The call it answers is an inbound call like any other: it uses your included minutes, then costs $0.02 a minute. You choose where it answers in your call routing.
The whole phone system, a business number, and 100 minutes a month. No per-user fees.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Before you get started
Questions from optometrists.
Rinzo is in early access. See current availability and how information is handled.
Can it tell a patient whether their glasses are ready?
It does not read your order or practice-management system. Route order-status questions to the optical team, who can check and confirm.
Can it answer questions about eye symptoms?
No. Symptoms and urgent eye concerns need a qualified person or the appropriate emergency service. Configure a clear staff handoff for those calls.
Can it explain vision insurance or plan coverage?
Coverage depends on the patient’s plan. The receptionist can share general published information, such as plans you accept, and transfer coverage questions to staff.
Your business. Your first month free.
Your next inquiry deserves a good answer.
A phone system for your team, an AI receptionist, a business number and 100 minutes.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Start your free monthMonthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.