Professional services · AI answering service
AI receptionist for insurance agencies.
Get each caller to the right conversation.
A new quote, a policy change, and a claims question need different people. Rinzo helps callers understand your agency’s services and routes them to the appropriate configured team or contact.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.
- Caller
- “I need to talk to someone about insurance for my business.”
- Rinzo AI Receptionist
- “I can connect you with the team that handles commercial insurance.”
Why the first answer matters
One main number serves several kinds of customer.
Your staff should not have to interrupt a policy discussion to explain the office hours or redirect every new caller. Give routine questions a consistent answer and make the path to a person clear.
Use your own business facts, instructions, and documents to shape the conversation. When a caller asks for a person, Rinzo puts them through to a destination you configure. If that person can’t take the call, it takes a message for them.
How the AI Receptionist works →The calls you know well
What callers can get help with.
New insurance inquiries
Describe the lines of business your agency handles, such as home, auto, or commercial insurance. Connect quote requests to the appropriate licensed team member.
Renewals and policy changes
Explain your general process for requesting a review or change. Transfer account-specific questions to staff who can verify the customer and review the policy.
Finding claims information
Use your approved instructions to explain how callers reach the appropriate claims contact. Your team or insurer must confirm coverage, claim status, and next steps for a particular case.
Your information. Your way of working.
Give it the details your callers need.
Keep the knowledge base focused on agency information and contact procedures. Configure separate routes where your team separates sales and service. Review claims-contact instructions regularly so callers are directed using current information.
Upload PDF, Word, text, or Markdown documents, review their extracted text, and publish your updates when ready.
Beyond the first conversation
The rest of your phone system is here, too.
Teams behind one number
Route calls to a person or a ring group without making customers memorize extensions.
See how it works →Business voicemail for follow-up
Give service teams a mailbox for requests that arrive when they are unavailable.
See how it works →Part of your business phone system
AI answering.
A team behind it.
Rinzo brings the receptionist, extensions, ring groups, business hours, mobile forwarding, and voicemail together in one account. When nobody can take a call, the receptionist takes a message, and it arrives in your voicemail with a text summary.
Explore the phone system →Included in your plan
The AI receptionist is part of your plan, with no monthly fee: you pay $0.10 a minute while it is talking with a caller, in 6-second increments, from your prepaid credit. Your free month includes 30 AI minutes. The call it answers is an inbound call like any other: it uses your included minutes, then costs $0.02 a minute. You choose where it answers in your call routing.
The whole phone system, a business number, and 100 minutes a month. No per-user fees.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Before you get started
Questions from insurance agencies.
Rinzo is in early access. See current availability and how information is handled.
Can it confirm whether a loss is covered?
No. The receptionist does not read live policies or make coverage decisions. It routes the caller to your team or explains the claims-contact process you supply.
Can we separate personal and commercial inquiries?
Yes. Configure distinct destinations and describe the requests each team handles. Callers can ask for the relevant department in their own words.
Can it answer questions about the insurers we represent?
It can share the general information you provide about the companies and lines you work with. Product comparisons and recommendations belong with your licensed staff.
Your business. Your first month free.
Your next inquiry deserves a good answer.
A phone system for your team, an AI receptionist, a business number and 100 minutes.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Start your free monthMonthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.