Professional services · AI answering service
AI receptionist for IT support providers.
Get callers to the right desk.
Prospective clients ask what you support. Existing clients need the help desk. Rinzo answers from your company’s information and connects each caller to sales, the help desk, or your on-call technician.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Monthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.
- Caller
- “Our office email is down. Who do I talk to?”
- Rinzo AI Receptionist
- “I will connect you with our help desk now.”
Why the first answer matters
Sales calls and support calls share one number.
Your technicians should be resolving issues, not explaining your service plans. Give new inquiries a clear overview and send support callers straight to the people who can help.
Use your own business facts, instructions, and documents to shape the conversation. When a caller asks for a person, Rinzo puts them through to a destination you configure. If that person can’t take the call, it takes a message for them.
How the AI Receptionist works →The calls you know well
What callers can get help with.
Services and plans
Explain the managed services, support plans, and technologies you describe publicly. Connect prospective clients to the person who handles new accounts.
Reaching support
Route existing clients to your help desk during business hours and your on-call destination after hours. Technicians handle diagnosis and fixes.
Office and account questions
Send billing and contract questions to the office. Staff check the client’s agreement and account details.
Your information. Your way of working.
Give it the details your callers need.
Configure separate sales, help-desk, and on-call destinations before turning on answering. Describe your support hours and after-hours process clearly. Test an urgent support request outside business hours and check the no-answer route.
Upload PDF, Word, text, or Markdown documents, review their extracted text, and publish your updates when ready.
Beyond the first conversation
The rest of your phone system is here, too.
Office hours and on-call routing
Send after-hours support calls to the technician on call.
See how it works →Extensions for every technician
Give each technician and the help desk their own extension on one plan.
See how it works →Part of your business phone system
AI answering.
A team behind it.
Rinzo brings the receptionist, extensions, ring groups, business hours, mobile forwarding, and voicemail together in one account. When nobody can take a call, the receptionist takes a message, and it arrives in your voicemail with a text summary.
Explore the phone system →Included in your plan
The AI receptionist is part of your plan, with no monthly fee: you pay $0.10 a minute while it is talking with a caller, in 6-second increments, from your prepaid credit. Your free month includes 30 AI minutes. The call it answers is an inbound call like any other: it uses your included minutes, then costs $0.02 a minute. You choose where it answers in your call routing.
The whole phone system, a business number, and 100 minutes a month. No per-user fees.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Before you get started
Questions from IT support providers.
Rinzo is in early access. See current availability and how information is handled.
Can it troubleshoot a client’s problem?
No. The receptionist routes support calls to your technicians. Diagnosis and fixes stay with your team.
Does it open a support ticket?
It does not connect to a ticketing system or check outage status. It transfers to your help desk or a mailbox you configure for follow-up.
Can after-hours calls reach the on-call technician?
Yes, configure that destination in your after-hours routing. Your team decides how and when to respond.
Your business. Your first month free.
Your next inquiry deserves a good answer.
A phone system for your team, an AI receptionist, a business number and 100 minutes.
$39 USD/monthFirst month free on monthly. Prepaid from $19/month with 24-month prepay ($456 upfront).
Start your free monthMonthly plan; then $39 USD/month. Card required. AI talk time $0.10/min on top of calling; 30 AI minutes in your free month.